Solid Backup Privacy Policy

Last updated: 3rd March 2024

The type of personal information we collect:

We currently collect and process the following information: Personal identifiers, contacts and characteristics (for example, name and contact details.

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How we get the personal information and why we have it:

We receive your personal information directly when you create an account. We use this information to send you email alerts about your backups, which might be the success \ failure of a backup, missed backup, creation or deletion of a backup set, or termination of the account. In addition, we will send you periodic marketing emails to help us keep the 100GB storage offer free.

We will also capture the personal details of extra contacts you add to your backup accounts. These will be used for email alerts about your backups but not for marketing.

We never share this information with other organisations outside of our company.

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The analytics services we use are:

Google and Shopify Analytics analyses your activity. Learn more about how these cookies are used on their privacy sites.

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Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting dp@solidbackup.net

(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
(f) To inform you of the success \ failure of your backups and account status.

If you unsubscribe from our mailing list, we can no longer send you the system and other emails, and we will close your free account. This will result in the purge of all your backed-up data.
All PAID accounts are unaffected.

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How we store your personal information, and for how long

Your information is securely stored.
We keep your name and email address for the lifetime of your account. We will then dispose of your information by purging your details from our database.

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Your data protection rights

Under data protection law, you have rights including:
Your right of access – You can ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You can ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict processing your personal information in certain circumstances.
Your right to object to processing – You have the right to object to processing your personal information in certain circumstances.
Your right to data portability – You can ask that we transfer the personal information you gave us to another organisation or you in certain circumstances.
You are not required to pay any charge to exercise your rights. If you make a request, we have one month to respond.

Please contact us at dp@solidbackup.net if you wish to make a request.

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How to complain

If you have any concerns about our use of your personal information, you can complain to us at dp@solidbackup.net

If you’re unhappy with our response, you can also complain to the regulator. When we respond to your subject access request (SAR) or complaint, their contact details will be sent to you.